Order, Warranty, Return, & Exchange

 Dear friends, 

Every product offered on MyJetStore.com, is 100% tested for extensive time for quality, before packaged and shipped.  Below is the information about Ordering, Product Warranty, Return, and Exchange.

ORDERING:

Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.

If the package box is damaged on arrival, please "REFUSE TO ACCEPT" and inform us ASAP.  The product may be damaged. 

For International shipments - telephone and email address may be required.

UNDELIVERABLE AND REFUSED PACKAGES

If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.

 

WARRANTY INFO:

ALL Products have a 30-Day warranty on manufacturer defects on parts and labor, from the date your order is shipped.

 

RETURN & EXCHANGE:

Jet Creations is committed to customer satisfaction. Most products sold by Jet Creations qualify for free exchange or replacement within 30 days from the date your order ships. Please contact us with your return inquiry call 1-888-985-1398, Monday through Friday 9:00 AM – 4:00 PM EST. Or email us at: service@jetcreations.com  

We will be happy to walk you through the return process.

Clearance items are not eligible for return or exchange.

IMPORTANT NOTICE CONCERNING REFUNDS:  As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

We do not refund shipping or freight charges on any orders or returns.

The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition your return will not be accepted, and refund will not be credited. We do not refund any freight or shipping charges.

This policy applies for domestic orders only. International returns or exchange not accepted

 We do not accept returns or exchanges for any products after 30 days from the date your order ships.

 If you would like assistance in returning an item. Please contact us with your return inquiry call 1-888-985-1398, Monday through Friday 9:00 AM – 4:00 PM EST.

or email us at: service@jetcreations.com

 

RETURN PACKAGING

We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.